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Position Title Admission Coordinator
Job Classification Non-Exempt
Assignment Category Full time/40 hours per week
Salary Range $14.00 -$18.00 per hour
Department Animal Care
Reports to Director of Operations

Job Description Summary

The Admissions Coordinator is responsible for all incoming animal movement.
Supervisors proper admitting of all incoming animals and ensures proper physical and mental health and handling while at MSRPAC. Ensures quality customer service and oversees enrichment for center animals

Main Responsibilities/Functions

Operations:

• Responsible for maintaining positive relationships with transfer groups as well as holding them to the medical and temperament standards of the Center.
• Analyze relevant statistics and provide summary report to management on a monthly basis (effect of breed availability, traffic flow, total available animals, day of week, surrender acceptance rate, etc. on adoption totals).
• Assist members of the public in the admittance of their pet through proper interviewing techniques and complete all necessary data entry into animal database.
• Evaluate and assist in behavior and medical assessment of new animals arriving at the center.
• Take and upload photos of animals at time of admission.
• Perform minor medical tasks such as vaccinations, microchipping and deworming.
• Responsible for animal transports from municipal animal control agencies
• Responsible for selecting cats and kittens for in-store PetSmart store adoptions.
• In collaboration with the Director of Operations select animals for offsite events, hiking buddy program and humane education activities.
• Work positively with other members of the management team to accomplish department goals.
• In collaboration with MSRPAC trainer create and implement behavior programs for center dogs including documentation.
• Oversees and is responsible for monitoring play groups in age and temperament appropriate groups.
• Implements enrichment program for center dogs and cats.
• Responsible for updating all socialization boards.
• Assists with promotion of long term residents, writes animal bios that are positive and creative.
• Works with advanced volunteer animal handlers and other volunteers as assigned.
• Adheres to MSRPAC’s disease management and safety precautions.

Customer Service:

• Ensure proper procedures and guidelines for handling and managing all animal intake operations for surrendered and transferred animals.
• Establish and maintain a customer friendly atmosphere at all times.
• Monitor and maintain all public communications to ensure accuracy and professionalism.

Administrative:

• Maintains and publishes weekly, monthly and yearly shelter statistics
• Monitor, review, interpret, and evaluate policies, programs, and procedures.
• In collaboration with the Director of Operations, hire, train, evaluate, and dismiss supervised staff and volunteers when appropriate.
• Ensure thorough and accurate animal records.
• Assume additional responsibilities as assigned by the Director of Operations and/or Executive Director
• Exhibit the values and philosophy of the Mary S. Roberts Pet Adoption Center.

Supervisory Responsibilities

Supervises Admissions Counselor

Qualifications

• Bachelor’s Degree or equivalent experience
• Able to rationalize when faced with emotional decisions.
• Proven animal behavior, animal handling experience and breed knowledge.
• Ability to properly handle large and/or difficult dogs and cats.
• Ability to safely lift 50lbs. unassisted.
• Exceptional organizational, analytical and problem-solving skills required.
• Proficiency in computer applications (MS Word, Excel, Publisher, PowerPoint and databases)
• Ability to communicate effectively both orally and in writing with many different personalities.
• Able to be tactful and handle delicate issues.
• Valid CA driver’s license
• Evening and weekend availability

Join our team!

Please send application and resume to our Human Resources Department at 

Get in Touch

Telephone: (951) 688-4340
Fax: (951) 359-6417
Write Us: Email Form
Find Us: Map & Hours
Staff/Volunteer: Login

6165 Industrial Avenue
Riverside, CA 92504

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